Our Healthcare Virtual Assistant Services
At Upsell-Technologies Philippines Inc, we understand that efficient administrative support is crucial for healthcare providers and organizations. Our specialized virtual assistant services are designed to enhance patient care, streamline operations, and ensure compliance in the ever-evolving healthcare landscape.
Patient Care Support
-
Patient Communication and Follow-up
-
Coordination of Care Plans
-
Patient Surveys and Feedback Management
-
Management of Patient Records and Documentation
Appointment Setting
-
Scheduling Patient Appointments
-
Confirmation and Reminder Calls/Emails
-
Rescheduling and Cancellation Management
-
Coordination with Healthcare Providers and Specialists
Pre-Authorization Assistance
-
Obtaining Pre-Authorization for Procedures and Medications
-
Communicating with Insurance Companies
-
Documentation and Submission of Required Information
-
Follow-up on Pending Authorizations
Claims Management
-
Preparation and Submission of Insurance Claims
-
Monitoring Claim Status and Following Up
-
Resolving Denials and Rejections
-
Identifying Trends and Issues for Continuous Improvement
Explanation of Benefits (EOB) Assistance
-
Reviewing and Explaining EOB Statements to Patients
-
Addressing Patient Questions and Concerns
-
Assisting with Payment Plans and Financial Counseling
-
Coordination of Billing and Payment Processes
Medical Billing Support
-
Accurate Charge Entry and Billing
-
Collection Management and Follow-up
-
Reporting and Analysis of Billing Metrics
-
Compliance with HIPAA and Other Regulations
Healthcare Administration
-
Management of Patient Portals
-
Inventory Tracking and Supply Management
-
Document Management and Compliance Support
-
Staff Coordination and Communication
Telehealth Coordination
-
Setting Up Telehealth Appointments
-
Patient Instruction and Support for Virtual Visits
-
Follow-up on Telehealth Outcomes and Feedback
